Edfinancial Services

Edfinancial Services is a student loan servicer, providing customer service on behalf of lenders, helping with repayment plans, and processing payments. NMLS Company ID: 1509247, NMLS Branch ID: 1911329

Headquartered in Knoxville, Tennessee, Edfinancial Services is your student loan servicer. We provide customer service on behalf of your lender, including answering your questions, helping you with repayment plans, and processing your student loan payments. We've been in the student loan industry for over 25 years, and we strive every day to find a better way to deliver exceptional student loan servicing for students and families nationwide. It is our mission to do the right thing for our customers and each other. In addition, Edamerica (formerly Higher Education Solutions) offers services specifically designed for schools - such as call center capabilities, financial aid process outsourcing, and default prevention services. If you have a student loan account and need assistance, feel free to contact us (Edfinancial.com/Contact) or log into Manage My Account (Edfinancial.com/MMA). NMLS Company ID: 1509247, NMLS Branch ID: 1911329

Headquartered in Knoxville, Tennessee, Edfinancial Services is your student loan servicer. We provide customer service on behalf of your lender, including answering your questions, helping you with repayment plans, and processing your student loan payments. We've been in the student loan industry for over 25 years, and we strive every day to find a better way to deliver exceptional student loan servicing for students and families nationwide. It is our mission to do the right thing for our customers and each other. In addition, Edamerica (formerly Higher Education Solutions) offers services specifically designed for schools - such as call center capabilities, financial aid process outsourcing, and default prevention services. If you have a student loan account and need assistance, feel free to contact us (Edfinancial.com/Contact) or log into Manage My Account (Edfinancial.com/MMA). NMLS Company ID: 1509247, NMLS Branch ID: 1911329

Our offices will be closed on Friday, April 10, 2020, in observance of Good Friday. Please note this may result in higher than average call volume following the holiday.

Are they asking you to pay for student loan forgiveness? Walk away. Edfinancial.com/ConsumerAdvisory #TipTuesday

Wait times for contact with us may be a little longer than usual during this time. Edfinancial.com/MMA and our automated voice response phone system are available 24/7. Visit Edfinancial.com/COVID-19 or Studentaid.gov/Coronavirus for more info. Thank you for your understanding.

Coronavirus Info for Students, Borrowers, and Parents

If you’re concerned about repaying your student loans due to coronavirus/COVID-19, review your additional options at https://studentaid.gov/announcements-events/coronavirus.

studentaid.gov Find out what to do if you’re affected by the new coronavirus (COVID-19) outbreak.

[03/13/20]   Today, President Trump declared that federal student loan interest will be forgiven until further notice. We are working closely with the Department of Education to gather details. Once details are provided, the Department will provide that information to us, and we will provide updates to our customers.

Auto debit is a convenient way to make your payments automatically each month, and you may be eligible to receive an interest rate reduction. Learn more at Edfinancial.com/AutoDebit. #TipTuesday

Use our calculator to estimate potential interest savings by paying just a bit more each month. Edfinancial.com/ExtraPayments #TipTuesday

Manage My Account (MMA) is your personal online information and resource center for your Edfinancial student loan account! Edfinancial.com/MMA #TipTuesday

Did you know that the interest you pay on your student loans may be tax-deductible?

Have you paid $600 or more in interest on your student loans this past year? Be on the lookout for the 1098-E (Student Loan Interest Statement) from your loan servicer. http://bit.ly/2RDhpk5

Our offices will be closed on Monday, February, 17th, in observance of Presidents’ Day. Please note this may result in higher than average call volume following the holiday. We apologize for any inconvenience. You can access your account 24 hours a day at Edfinancial.com/MMA.

Is it time to renew your Income-Driven Repayment (IDR) plan? Visit Edfinancial.com/IDR to learn more about how to submit your renewal request and required supporting documentation. #TipTuesday

Manage My Account is your personal online resource center for your student loan account. Sign up at Edfinancial.com/MMA!

We will be closed Monday, January 20th, in observance of Martin Luther King, Jr.'s birthday. You can access your account 24 hours a day at http://Edfinancial.com/MMA.

Make sure your contact information is up to date with your servicer so you won't miss important communication regarding your account. #TipTuesday

Sign up to receive text alerts to help you manage your student loan account with notifications about repayment, billing statements, upcoming due dates, status updates, and more. Get started today by visiting Edfinancial.com/Text.

Did you know that the interest you pay on your student loans may be tax-deductible? Log into Edfinancial.com/MMA, check your January or February billing statement, or call 1-855-337-6884 to find your 2019 tax information. Learn more at Edfinancial.com/TaxInfo.

If you are struggling to meet your monthly payment amount, take control of your payment! Contact your servicer to discuss other repayment options that could lower your payment such as income-driven repayment plans. #TipTuesday

Make sure your contact info is current. You can access your Edfinancial account at Edfinancial.com/MMA.

Another year gone. Another tax season coming. Does your loan servicer have your most up-to-date information to send you a Form 1098-E (Student Loan Interest Statement)?

Don’t struggle with your student loan payment! Start the new year on the right foot by calling us to discuss repayment plans or other options.

Had trouble making student loan payments in 2019? Tackle the new year with a new repayment plan: http://bit.ly/2Syo2oE

Please note that we expect higher than average call volume following the holiday season. You can also access your online account 24 hours a day by logging into Manage My Account at Edfinancial.com/MMA. Have a safe and happy holiday season!

Please note that we expect higher than average call volume following the holidays. Emails received on December 23rd will receive a response within 3 to 5 business days. You can also access your online account 24 hours a day by logging into Manage My Account at Edfinancial.com/MMA. Have a safe and happy holiday season!

Is it time to submit your IDR renewal? Visit https://www.edfinancial.com/IDR to learn more. #TipTuesday

Our offices will be closing at 6:00 p.m. Eastern on Wednesday, 11/27, and will be closed on Thursday and Friday, 11/28-29, in observance of Thanksgiving. We apologize for any inconvenience this may cause as we take a moment to give thanks and spend time with our loved ones.

Edfinancial Services's cover photo

Our offices will be closed on Monday, November 11th, as we show gratitude to our veterans and honor their service. Emails received as of Friday, November 8th, will receive a response within 3-5 business days. You can access your online account 24 hours a day by logging into Edfinancial.com/MMA.

The most common misunderstandings and false assumptions about student loans are cleared up here.

Learn about different forgiveness and discharge programs for student loans.

If you just recently took out a federal student loan, check this out to learn some important information.

We’re answering some of your most commonly asked questions about student loans.

Meet some of our team and hear their advice!

Trouble affording your student loan payments? Learn about programs based on your income.

textservices.edfinancial.com

Edfinancial Text Alert Service

Sign up to receive text alerts to help you manage your student loan account with notifications about repayment, billing statements, upcoming due dates, status updates, and more. Edfinancial.com/Text

textservices.edfinancial.com

You may be able to postpone your parent PLUS loan payments if your student is back in school at least half-time. Since parent PLUS loans are in the parent’s name, this deferment must be requested by the parent borrower. Visit Edfinancial.com/PLUS or contact us for more information on how to make this request. #TipTuesday

Sign up to receive text alerts to help you manage your student loan account with notifications about repayment, billing statements, upcoming due dates, status updates, and more. Edfinancial.com/Text

Our offices will be closed on Labor Day. You can access your online account 24 hours a day by logging into Edfinancial.com/MMA.

Our Story

Headquartered in Knoxville, Tennessee, Edfinancial Services is your student loan servicer. We provide customer service on behalf of your lender, including answering your questions, helping you with repayment plans, and processing your student loan payments. We've been in the student loan industry for over 25 years, and we strive every day to find a better way to deliver exceptional student loan servicing for students and families nationwide. It is our mission to do the right thing for our customers and each other. In addition, Edamerica (formerly Higher Education Solutions) offers services specifically designed for schools - such as call center capabilities, financial aid process outsourcing, and default prevention services. If you have a student loan account and need assistance, feel free to contact us (Edfinancial.com/Contact) or log into Manage My Account (Edfinancial.com/MMA).

NMLS Company ID: 1509247, NMLS Branch ID: 1911329

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Location

Category

Telephone

Address


120 N Seven Oaks Dr
Knoxville, TN
37922

Opening Hours

Monday 08:00 - 20:30
Tuesday 08:00 - 20:30
Wednesday 08:00 - 20:30
Thursday 08:00 - 20:30
Friday 08:00 - 18:00
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